Returns, Refunds & Cancellations
At Jourabella, we want you to be completely satisfied with your purchase. Please review our return and refund policy below before requesting a return.
Returns
If you would like to return an item, please contact us within 7 days of receiving your order.
To be eligible for a return, the product must be:
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Unused and unopened
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In its original packaging
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In the same condition in which it was received
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Accompanied by the original order information or proof of purchase
For hygiene, safety, and product-integrity reasons, opened or used perfumes, fragrance oils, attars, bakhoor, and other fragrance products cannot be returned or refunded, unless the product is defective or you received an incorrect item.
Before returning any product, please contact us at help@jourabella.com and include your order number and the reason for the return.
Customers are responsible for the cost and safe return of eligible products unless the item received was incorrect, damaged, or defective. We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Original shipping charges are non-refundable for returns due to a change of mind or an incorrect product selection. Any actual return shipping costs are also the customer's responsibility unless the return is due to an error by Jourabella or a defective product.
Please allow your bank, credit card provider, or payment processor additional time to post an approved refund to your account.
Incorrect, Damaged or Defective Products
We carefully inspect products before shipping. However, if you receive an incorrect, damaged, or defective product, please contact help@jourabella.com as soon as possible.
Please include:
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Your order number
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The name of the affected product
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A description of the issue
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Photos of the product and packaging, when applicable
Our team will review the issue and provide instructions for a replacement, return, or refund as appropriate.
Order Cancellations
If you need to cancel an order, please contact help@jourabella.com as soon as possible.
Orders that have not yet been processed or shipped may be cancelled for a full refund.
Once an order has been processed or shipped, it can no longer be cancelled. If eligible, the item may instead be returned in accordance with the return conditions outlined above.
Sale & Discounted Items
Items marked as final sale are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
Promotional or discounted items that are not marked final sale remain subject to the standard return conditions outlined above.
Return Address
Jourabella Ltd.
1033 Urell Way
Milton, Ontario
Canada
Please contact us before mailing a return. Returns sent without prior communication may experience processing delays.
Questions?
For questions regarding returns, refunds, cancellations, or an existing order, please contact us at:
